Support for your equipment.
Contact our team for help with the product you purchased. Have your invoice and equipment details ready so we can identify the next step.
Request after-sales supportHow to request support
- Identify the equipment. Share the product model, serial number, invoice reference and purchase date.
- Describe the issue. Send the error code, a short description and clear photographs. Keep identity documents and payment details out of public posts.
- Agree the next step. Our team will advise whether troubleshooting, a technician assessment or equipment inspection is needed. Confirm arrangements before bringing equipment to the warehouse.
Warranty information
The supplied catalogue lists 3 years for 4kW and 6kW inverters, and 5 years for 12kW and 15kW inverters. Batteries are listed with 5 years, except LVTS-512314-G4 which lists 10 years. Confirm the supplied model and warranty terms with our team.
LVTOPSUN battery warranty periods vary by model. Check the exact product page and have the coverage confirmed in your quotation and warranty documents.
Coverage, installation requirements, exclusions and any assessment or transport charges follow the applicable supplier warranty terms. A support request does not itself confirm a replacement or warranty approval.
Collection, delivery & installation
Confirm availability, visiting hours and payment arrangements before collection. Delivery, installation and accessories are specified separately in the quotation where applicable.
For a complete system, share your site location, electrical supply, appliances and backup needs. A site assessment may be needed before the final equipment selection.